Refund Policy

Last Updated: January 1, 2024

Our Commitment to Your Satisfaction

At Vayo Travel, we're confident you'll love the savings and benefits of your membership. However, we understand that our service may not be the perfect fit for everyone, and we stand behind our membership with a comprehensive refund policy.

14-Day Free Trial

All new members receive a 14-day free trial period with full access to member benefits. During this trial period:

  • No credit card is required to start
  • You have complete access to all member rates and benefits
  • You can cancel at any time without any charges
  • No questions asked if you decide it's not for you

30-Day Money-Back Guarantee

If you decide to continue after your free trial and become a paid member, you're still protected by our 30-day money-back guarantee:

  • Full refund if requested within 30 days of your first payment
  • No cancellation fees or penalties
  • Refunds are processed within 5-7 business days
  • You'll receive email confirmation once your refund is processed

How to Request a Refund

Requesting a refund is simple and hassle-free:

  1. Contact our support team via email at refunds@vayo.travel
  2. Include your account email and membership ID
  3. Our team will process your request within 24 hours
  4. You'll receive confirmation once the refund is initiated

Booking Cancellations

For hotel and travel bookings made through Vayo:

  • Cancellation policies vary by property and are clearly stated at booking
  • Most bookings offer free cancellation up to 24-48 hours before check-in
  • Our concierge team can assist with cancellation requests
  • Refunds for cancelled bookings follow the property's specific policy

Contact Our Support Team

Have questions about our refund policy? We're here to help:
Email: refunds@vayo.travel
Phone: 1-800-VAYO (8296)
Live Chat: Available 24/7 on our website
Response Time: Within 24 hours for all refund requests

Our Promise

We believe in transparency and fairness. If you're not completely satisfied with your Vayo membership, we'll make it right. No fine print, no hoops to jump through – just a straightforward guarantee that puts your satisfaction first.